Privacy Policy
At Suja Property Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, make an enquiry or use our property services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
- Contact information: Your name, email address, telephone number and postal address.
- Property information: Details relating to a property you wish to sell, let, buy, rent or have managed by us.
- Property preferences: Information such as preferred location, property type, number of bedrooms, budget and number of occupants.
- Enquiry information: Any information you provide when completing our website forms, requesting a valuation, arranging a viewing or contacting our team.
- Technical information: Information relating to your use of our website, which may include your IP address, browser type, device information, pages visited and referring website.
- Cookies: Our website may use cookies and similar technologies to help the website operate correctly and to understand how visitors use our website.
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests submitted through our website.
- Help you find properties that meet your requirements.
- Arrange property viewings, valuations and other appointments.
- Provide property sales, lettings and management services.
- Communicate with landlords, tenants, buyers, sellers and prospective clients.
- Manage our relationship with our customers and clients.
- Improve our website, services and customer experience.
- Send relevant marketing communications where you have consented to receive them or where otherwise permitted by law.
- Meet our legal and regulatory obligations.
- Prevent fraud, misuse and other unlawful activity.
Where required, we process personal information on an appropriate lawful basis under applicable UK data protection legislation, including where processing is necessary to provide our services, comply with legal obligations, pursue legitimate business interests or where you have provided consent.
3. Sharing Your Information
We do not sell your personal information.
Where necessary to provide our services, we may share relevant information with trusted third parties. These may include property professionals, contractors, referencing providers, technology and website service providers, professional advisers and other organisations involved in delivering our services.
We may also disclose information where required by law, regulation, court order or another lawful authority.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that information is handled appropriately and securely.
4. How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
5. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and satisfying any legal, regulatory, accounting or reporting requirements.
Retention periods may therefore vary depending on the nature of the information and our relationship with you.
6. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Request that we restrict the processing of your information.
- Object to certain types of processing.
- Request transfer of your information where applicable.
- Withdraw consent where we rely on consent to process your information.
If you wish to exercise any of these rights, please contact us using the details below.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
7. Cookies
Our website may use cookies to provide essential website functionality, remember preferences and understand how visitors interact with the website.
Some cookies may be necessary for the website to function, while others may only be used with your consent.
You can control or delete cookies through your browser settings. Where applicable, you may also manage your preferences through the cookie consent options provided on our website.
8. Third-Party Websites
Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
9. Marketing Communications
Where you have agreed to receive marketing communications from us, we may contact you about properties, services or other information that may be relevant to you.
You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option provided in the communication, where available.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal obligations.
Any updated version will be published on this page, and we recommend reviewing this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information or would like to exercise your data protection rights, please contact:
Suja Property Services
Email: info@sujapropertyservices.co.uk
Phone: 020 3576 4118
Address: 28 Sterling Way Edmonton London N18 2XZ